COVID-19 Outbreak

Downloads

Daily Update - April 2, 2020

Daily Update - April 1, 2020

Daily Update - March 31, 2020

Daily Update - March 30, 2020

Daily Update - March 26, 2020

Daily Update - March 25, 2020

Daily Update - March 24, 2020

COVID-19 App

What can you do?

Follow these preventative measures from The World Health Organization:

  • Wash your hands frequently - Regularly and thoroughly clean your hands with an alcohol-based hand rub or wash them with soap and water.
  • Maintain social distancing - Maintain at least 2 metres (6 feet) distance between yourself and anyone who is coughing or sneezing.
  • Avoid touching eyes, nose and mouth - Hands touch many surfaces and can pick up viruses. Once contaminated, hands can transfer the virus to your eyes, nose or mouth. From there, the virus can enter your body and can make you sick.
  • Practice respiratory hygiene - Make sure you, and the people around you, follow good respiratory hygiene. This means covering your mouth and nose with your bent elbow or tissue when you cough or sneeze. Then dispose of the used tissue immediately.
  • If you have a fever, cough and difficulty breathing, seek medical care early - Stay home if you feel unwell. If you have a fever, cough and difficulty breathing, seek medical attention and call in advance. Follow the directions of your local health authority.

General Information

With the situation evolving quickly, the City receives updates from Interior Health and participating in regular planning calls organized by Emergency Management BC to ensure we have current information that will allow us to best support the community. 

The City’s top priorities are the health of our staff and the community and keeping essential City services like emergency services, water treatment and waste management operating to minimize the impact on residents and businesses. We've increased sanitization at all facilities (including high activity spaces like the West Kootenay Regional Airport and City Hall), suspended all non-essential, work-related travel, and asked staff returning from out of the county to stay home for 14 days, following the recommendation of the provincial government.

If you're experiencing symptoms associated with COVID-19, call HealthLink BC by dialing 8-1-1 at any time. Symptoms are often similar to common colds and flus and include fever, sore throat, coughing, sneezing and difficulty breathing. ***Long wait times are being reported when calling 8-1-1 so please be patient. The government is actively working to reduce these wait times. The Province recently added a dedicated information line at 1.888.COVID19.

For official and up-to-date information on COVID-19, follow these links: 

Interior Health Authority Province of BC 
BC Centre for Disease Control Government of Canada 
Public Health Agency of Canada   BC Centre for Substance Abuse

Accessing City Services

As a result of COVID-19, our staff will be working diligently from remote locations to ensure residents continue to receive the services they expect from the City. Many of the City’s services are available through the City’s website at www.castlegar.ca and staff will be available at their regular phone and email addresses. The City’s general phone line (250.365.7227) will be staffed as usual from 8:30 a.m. – 4:30 p.m. Monday to Friday and accepting voice messages during and after-hours. General inquiries can be sent to info@castlegar.ca any time. Residents have several alternatives to visiting City Hall and we’re working on new solutions to make things as easy as possible:

Service

Solution

Utility bills

  1. Pay online through your financial institution. Simply login to your online banking. Add a payee and search for “Castlegar”. Choose the City of Castlegar Utilities option, enter the 13-digit utility number, then follow directions for making a bill payment.
  2. Send a cheque. Please include the top portion of your utility bill to us via the mail or drop in the box outside City Hall.
  3. Email finance@castlegar.ca or call 250.365.8952 for assistance.

Business licenses

Visit the City’s website at castlegar.ca/licenses, email devserv@castlegar.ca or call 250.365.8964.

Building & related permits

Visit the City’s website at castlegar.ca/permits, email devserv@castlegar.ca or call 250.365.8964. Applicants are also encouraged to submit electronically. Documents can be dropped in a drop box outside City Hall from 8:30 – 10:30 a.m. Monday – Friday. Pick-ups can also be arranged by contacting staff directly. Payments must be made by cheque and mailed or deposited in the mailbox at City Hall. Do not put payments in the drop box.

Building Officials

Call 250.365.9343 or email mdefosse@castlegar.ca. Inspections will be scheduled for Tuesdays and Thursdays and must be arranged directly with the Building Official.

Animal licenses

Call 250.365.8952.

Bylaw enforcement

Call 250.365.9349.

Meetings with staff

Preference will be given to phone calls or on-line meetings.

Council Meetings

Currently exploring options for electronic meetings.

Funeral bookings

Please contact the Castlegar Funeral Chapel directly at 250.365.3222.

Reporting problems

Call 250.365.7227. It is important to note that response times may be delayed.

Emergencies

Call 250.365.3341 after house in the event of serious City emergencies.

 

Community Information

Find community information from the following sources at:

Library: Visit the Castlegar & District Library Website or call 250.365.6611.

Recreation facilities: Visit the Regional District of Central Kootenay Recreation.

Low income and vulnerable residents: Contact 250.608.1047 or connect with the Castlegar Community Harvest Food Bank on Facebook.

Seniors: Contact 250.608.0706 or follow Kootenay IRIS on Facebook.

Businesses: Visit the Chamber of Commerce Website or call 250.365.6313.

Childcare and community services: Contact the Trail & Castlegar Childcare Resource & Referral Program at 250.364.2980 or connect with Kootenay Family Place on Facebook.

Downloads
pdf
Province of B.C. Guidance for Retail Food & Grocery Stores
GuidanceRetailFoodGroceryStores.pdf [522 KB]
Last Changed: Mar 30, 2020 11:55am
pdf
Media Release Playground Closures
MediaReleasePlaygroundClosuresFINAL.pdf [157 KB]
Last Changed: Mar 23, 2020 04:47pm
pdf
MediaRelease - City Facilities Closed To Public FINAL
MediaReleaseCityFacilitiesClosedToPublicFINAL.pdf [168 KB]
Last Changed: Mar 18, 2020 04:15pm
pdf
Media Release - Collaborative Response to COVID-19 - 03-17-2020
MediaReleaseCollaborativeReponseToCovid-03-17-2020.pdf [170 KB]
Last Changed: Mar 17, 2020 11:20am
pdf
Library closed effective March 17, 2020
LibraryCLOSED-03-17-2020.pdf [69 KB]
Last Changed: Mar 17, 2020 09:54am
pdf
Recreation facilities closed effective March 16, 2020
2020-03-16-MR-EOC-Rec-facilities-to-be-closed-DRAFT-FINAL2.pdf [526 KB]
Last Changed: Mar 17, 2020 09:53am
pdf
Public Hearing Rescheduled
March16PublicHearingReschedule.pdf [99 KB]
Last Changed: Mar 13, 2020 04:35pm
Downloads

Daily Update - April 2, 2020

Daily Update - April 1, 2020

Daily Update - March 31, 2020

Daily Update - March 30, 2020

Daily Update - March 26, 2020

Daily Update - March 25, 2020

Daily Update - March 24, 2020

COVID-19 App

What can you do?

Follow these preventative measures from The World Health Organization:

  • Wash your hands frequently - Regularly and thoroughly clean your hands with an alcohol-based hand rub or wash them with soap and water.
  • Maintain social distancing - Maintain at least 2 metres (6 feet) distance between yourself and anyone who is coughing or sneezing.
  • Avoid touching eyes, nose and mouth - Hands touch many surfaces and can pick up viruses. Once contaminated, hands can transfer the virus to your eyes, nose or mouth. From there, the virus can enter your body and can make you sick.
  • Practice respiratory hygiene - Make sure you, and the people around you, follow good respiratory hygiene. This means covering your mouth and nose with your bent elbow or tissue when you cough or sneeze. Then dispose of the used tissue immediately.
  • If you have a fever, cough and difficulty breathing, seek medical care early - Stay home if you feel unwell. If you have a fever, cough and difficulty breathing, seek medical attention and call in advance. Follow the directions of your local health authority.
City Hall
Castlegar City Hall,
460 Columbia Avenue
Castlegar, B.C.
V1N 1G7
Hours of Operation
City Hall and Civic Works, 8:30am - 4:30pm, Mon-Fri. Civic Works ONLY is closed from 12-1pm.
Civic Works
Development Services
Financial Services
Corporate Services